Privacy Policy - Can I Trust You With My Stuff?

Absolutely! Our Privacy Policy was developed to further our commitment to connect our customers with quality products and services in a professional and responsible manner. Balloonsdirect.com values you as a customer and respects the privacy and sensitivity of your personal information. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide us when accessing our site. Your trust and satisfaction is a paramount concern to us and as such we encourage you to contact us with any questions or concerns you may have regarding the content of our website or our policies. We encourage you review this Privacy Policy periodically as it is subject to change.

By visiting Balloonsdirect.com, you are accepting the practices described in this Privacy Notice.

What Information Do We Collect?

  • Information You Give Us: We collect personally identifiable information that you provide when you purchase from or register on our site. We receive and store any information you enter on Balloonsdirect.com or give us in any other way.  We use the information that you provide for such purposes as fulfilling your orders, responding to your requests, communicating with you and improving our business methods.
  • Automatically Collected Information: We receive and store certain types of information whenever you interact with us. When you visit our website, our server automatically collects non-personally identifiable information using "cookies."  For more information see the “What About Cookies?” section below.

What About Cookies?

Cookies are a feature of web browser (Firefox, Safari, Internet Explorer, Netscape Navigator, etc.) software that allows web servers to recognize the computer used to access a site. They are small pieces of data that are stored by a user’s web browser on one site to simplify subsequent interactions with that site by the same user or to use the information to streamline the user’s transaction on related web pages. This makes it easier for a user to move from site to site and to complete transactions over the Internet. Cookies should make your online experience easier and more personalized.

Our site utilizes cookies to collect information about how our site is used. Passive Information gathered may include the date and time of visits, the site pages viewed, time spent at our site, the sites visited just before and just after our site. If you do not wish to transmit “cookie” information about yourself, you may turn off the cookie function in your web browser; please consult the “Help” section of your browser to correctly do so.

Our site’s servers also automatically identify your computer by its Internet Protocol address which is a unique string of numbers that is assigned to your computer by your Internet Service Provider. Your IP address may be used to address problems with our server or administer our site or to gather broad demographic information about our visitors.

Why Do We Need Your Information?

The information we collect is used:

  • to improve the content and layout of our website
  • to notify you about updates to our website
  • to contact you about website transactions
  • to contact you with product updates, new product offerings and special offers, at your discretion 
  • for internal review

 

We DO NOT employ other companies and individuals to perform functions on our behalf. We DO NOT collect information about our visitors from other sources, such as public records, bodies, or private organizations.

Our Web site does not include links to third party Web service providers.

How Secure Is Information About Me?

When you see either a solid key icon or a locked padlock icon in your browser window, then the site you are visiting is secured through Secure Sockets Layer (SSL). SSL software encrypts information transferred and received on our site. When we transfer and receive certain types of sensitive information, such as financial information, we reveal only the last four digits of your credit card numbers when confirming an order.

Please note that email is not encrypted and is not considered a secure means of transmitting financial information.

How Can I Change or Delete Information?

Balloonsdirect.com gives you the ability to access and make changes to ceratin information about your account.

We will provide you access to the following information if you Contact Us or by logging in to your user account (if you have created one) at balloonsdirect.com/user. We will reply in an appropriate manner and form of communication that protects the security of the information you have requested.

  • financial information (such as your credit card account information)

  • unique identifier information (your customer number or password)

  • transaction information (dates on which you made purchases, amounts and types of purchases)

  • contact information (your name, address, phone number)

We allow you to challenge the data that we hold about you and, where appropriate, you may have the data deleted.

We reserve the right to decline a request for release of personal data, but will provide a reason for such a decision. You may challenge this decision in writing if you disagree.

If you wish to delete your account you may deactivate it by Contacting Us or by visiting balloonsdirect.com/user. When you deactivate an account all information collected is deleted and no longer accessed or used.

What Choices Do I Have?

  • You can always choose not to provide information, even though it might be needed to make a purchase.

  • If you do not want to receive e-mail or other mail from us, please declare so when making an order.

Children's Policy

Balloonsdirect.com does not knowingly collect information from anyone under the age of fifteen. If a Child submits personal information to us through any part of our Website, and we determine that the person submitting the information is a Child, we take all reasonable measures to delete the information as soon as we discover it and will not use it for any purpose. If you are aware that a child has submitted personal information to us and you would like to request that such information be removed from our customer lists, please Contact Us.

Conditions of Use, Notices, and Revisions

If you choose to visit Balloonsdirect.com, your visit and any dispute over privacy is subject to this Policy and other Legal notices. If you have any concern about privacy at Balloonsdirect.com, please Contact Us with a thorough description, and we will do our best to resolve it.

Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. If we wish to use your personal data for new purposes, we offer you the means to consent to those new purposes:

  • by indicating in a box at the point on the site where personal data is collected

  • by contacting Customer Service

We stand behind the promises we make and will never materially change our policies and practices to make them less protective of customer information collected.