How Is My Order Handled?

Plain Stock Products

Orders placed through our Secure Shopping Cart will receive an immediate confirmation and receipt by email.  Every order will then be personally reviewed by a customer service representative.  Your credit card will not be charged until your order is ready to ship.  You will receive an email order status update including tracking when your order is shipped.

In stock orders placed before 2:00 PM Eastern time will often ship the same day, but all in stock orders will ship within 24 hours unless you are notified that there will be a delay.  Note that orders are shipped Monday through Friday only so orders placed on Friday may not ship until the following Monday. If your order requires same day shipping please include that under order comments at checkout and call Customer Service to confirm.

Custom Print Products

Custom print product orders will be processed as quickly as possible. General production schedule guidelines are provided on each product category page. Within 24 hours of order receipt you will receive an email confirmation including anticipated ship date. You will have an opportunity to upload your art file during the order checkout process. Artwork requirements are provided on the specific product pages. Art proofs will be emailed prior to production and will require written approval before production can begin. You may also upload an art file for evaluation and a price quote prior to ordering by following the links on our About Custom Printing page.  Please contact Customer Service if you require a rush on your custom print job.

Special Order Products 

Orders for unusually large quantities or non stocking products may be considered special orders. You will be notified by email if your order is designated as a special order and you will be given an estimated time of delivery. You will have the opportunity to either accept or decline any special order terms before your order is finalized.

Rush Processing 

If your order requires time critical delivery please be sure to provide us with a required in hand delivery date and preferred shipping method.

Delivery Time

To determine shipping options and delivery times please consult our Shipping Information page.

Telephone Orders

If you prefer to speak with a representative to place your order please call us toll free at 1-888-323-5181.  Our representatives are available to take orders and answer questions between 9:00 AM and 5:30 PM Eastern time Monday through Friday.  Please be aware that some prices and specials may not be available for telephone orders. Errors in telephone orders will be the responsibility of the customer.