Balloons Direct Return Policy
All Qualatex and Northstar products are final sale. No returns or exchanges on Qualatex or Northstar products.
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- PVC Vinyl Balls
- PVC Vinyl Balloons
- Cloudbuster Balloons
- Shiny Chrome Balls
- Electric Inflators
- Helium Regulators
- Balloon Drops
- Liquid or Aerosol Products
- Special orders
- Closeouts, Discontinued items and Seasonal merchandise.
- Returns for other unopened plain stock products must be requested in writing within 30 days of order date.
- Products must be in original factory sealed packages with all documentation and parts. Do not send back opened and/or used products. Return products received that are opened or used will not be refunded. Those products will not be returned to the customer unless an additional shipping charge is paid.
- All returns must be pre-approved and shipped freight prepaid at customer's expense. No returns will be accepted without prior approval.
- To request a return approval please reply to your order confirmation email and include a specific list of items to be returned including size, color and quantity.
- Unable to locate your order confirmation? Please Contact Customer Service and include your order number and a specific list of items to be returned including size, color and quantity. Approved return requests will be emailed a return label and instructions.
- Return merchandise is subject to a 20% restocking charge. Any return received without prior written approval will be subject to a minimum 35% restocking fee if accepted.
- Refunds will be issued to the original form of payment only. If your original order qualifies for Free Shipping and the value of your merchandise return request pushes that order total below the Free Shipping threshold your return refund will be reduced by the actual shipping cost that we paid for the original shipment.
- If your return request is due to an error on our part we will issue a prepaid return label for the merchandise and no restocking charge will apply. Errors on telephone orders do not qualify for prepaid return or restocking charge waiver.
- Carrier delays do not constitute an error on our part.
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No returns will be accepted on custom printed merchandise unless there is an error made in the custom printing of the product.
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Errors or omissions that were included in a customer approved pre-production proof are not eligible for credit or return.
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We will replace or refund an order at our sole discretion for errors or omissions that were not included in the customer approved proof.
Shortage/Damage Claims
- Order errors are extremely rare. Our system requires multiple bar code scans during the process to ensure your order is correct and complete every time. Orders can not be closed out, labeled and shipped until every item is scanned into the box.
- Shortage or damage claims must be made in writing within 3 days of delivery. Packaging should be retained until a claim is resolved. Photos of damaged packaging are required to claim reimbursement from the carrier for loss due to damage in transit. Specific photos required by the carriers:
- clear photo of outside of package showing damage
- clear photo of the contents of the box showing any damaged items
- clear photo of the shipping label with clearly legible tracking number
Please note we are not responsible for replacing or refunding miss-delivered, lost, or stolen orders. Shipping carriers are responsible for delivering to the correct address. The customer is responsible for providing a safe location for carriers to leave a package if they will not be available at the time of delivery. We will assist with filing claims with the carrier in the event of a mis-delivered, lost or stolen package. This is the extent of our liability in such cases. Claims for non-delivery can take several days up to 2 weeks for the carriers to process. We will do our best to obtain a successful claim for the customer, however, we can not guarantee successful results. All claims for non-delivery must be made with 72 hours of time the carrier has recorded delivery.
In order to have replacement product shipped we must have a new paid order. We can not ship free replacement product in such cases. If the original shipment is located and returned we will issue a refund for the product value. If the original shipment is not located and a claim for reimbursement from the carrier is successful we will issue a refund for the total order value. If the original shipment is not located and a claim for reimbursement from the carrier is not successful we will not issue a refund for the order.
