Balloons Direct Return Policy
RETURNING AN ORDER
Plain Stock Products
PVC vinyl display balls, giant PVC vinyl balloons, electric inflators and regulators are non-returnable.
Other unopened plain stock products may be returned within 30 days from original order date. Please note that unopened is defined as original factory sealed packages containing un-inflated product.
Return requests after 30 days can not be accommodated.
All returns must be pre-approved and shipped freight prepaid at customer's expense. No returns will be accepted without prior approval.
To request a return approval please email Customer Service and include your order number and resaon for return. If approved a return merchandise authorization number (RMA) and instructions will be emailed to you.
Return merchandise may be subject to a 20% restocking charge.
If your return request is due to receiving incorrect or defective merchandise we will issue a prepaid return label for the merchandise and no restocking charge will apply. Errors made on orders placed by telephone do not qualify for prepaid return or restocking charge credit.
Custom Print Products
No returns will be accepted on custom printed merchandise unless there is an error made in the custom printing of the product.
Errors or omissions that were included in a customer approved pre-production proof are not eligible for credit or return.
We will replace or refund an order at our sole discretion for errors or omissions that were not included in the customer approved proof.
Special Order Products
Special orders, closeouts, discontinued items and some seasonal merchandise are not returnable.